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Terms & Conditions

 
 
 
 

Effective Date: October 15, 2026 | Last Updated: October 15, 2026

These Terms & Conditions ("Terms") govern your access to and use of www.midogtest.com (the "Site") and any products, collection kits, diagnostic and research testing services, reports, content, or communications offered by MiDOG LLC (a limited liability company) ("MiDOG," "we," "us," or "our") (collectively, the "Services"). Please read them carefully.

By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Services.

1. Eligibility & Acceptance

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Services. If you use the Services on behalf of a veterinary practice, institution, or company, you represent that you are authorized to bind that organization to these Terms. By using the Services, you represent that you meet these requirements and that all information you provide is accurate and complete.

2. Changes to These Terms

We may modify these Terms at any time. Revised Terms become effective when posted, and we will update the "Last Updated" date above. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.

3. Permitted Use & Prohibited Conduct

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business purposes in accordance with these Terms. You agree not to:

  • Use the Services for any unlawful, fraudulent, or harmful purpose;
  • Violate any applicable law, regulation, or third-party right;
  • Copy, reproduce, scrape, harvest, or republish any part of the Services without authorization;
  • Introduce viruses, malware, or other harmful code, or attempt to gain unauthorized access to our systems, including the MiDOG Lab Portal;
  • Interfere with or disrupt the integrity, security, or performance of the Services;
  • Use automated means (bots, crawlers) except as permitted by our robots.txt;
  • Impersonate any person or entity or misrepresent your affiliation;
  • Use the Services to transmit unsolicited or unauthorized advertising or spam.

4. Diagnostic Services Are Not Veterinary Advice

MiDOG provides laboratory testing services and reports intended for use by licensed veterinarians and qualified researchers. Test results are one tool to support professional judgment; they are not a diagnosis, and they do not replace a physical examination or the clinical judgment of a licensed veterinarian. All diagnosis, treatment, and prescribing decisions remain the sole responsibility of the attending veterinarian. Information on the Site, including educational, FAQ, webinar, and Pet Corner content, is provided for general informational purposes only. Pet owners should consult their veterinarian about any health concern. In an emergency, contact your veterinarian or an emergency animal hospital immediately.

5. Collection Kits, Sample Submission & Shipping

Collection kits are provided according to the terms stated on our Order Kit page at the time of your order, including any applicable shipping fee and any geographic restrictions. You are responsible for collecting, labeling, packaging, and shipping samples in accordance with our instructions and all applicable carrier and regulatory requirements. We may decline to test, or may report as inconclusive, any sample that is mislabeled, insufficient, contaminated, damaged, delayed, or received outside required conditions. Risk of loss for samples in transit remains with the sender until the sample is received at our laboratory. Turnaround times are estimates and are not guaranteed.

6. Testing Fees, Invoices & Billing

Unless otherwise agreed in writing, testing fees are charged per sample after the sample has been processed and the corresponding report has been issued, at the pricing provided to you by MiDOG. Invoices are issued monthly and are due within thirty (30) days of the invoice date. Testing fees for processed samples are non-refundable except where required by law or where we determine that an error on our part affected the result, in which case we may, at our option, re-test the sample or issue a credit. We may suspend Services for accounts with past-due balances.

7. MiDOG Lab Portal & Reports

Access to the MiDOG Lab Portal is provided to authorized customers. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, and you agree to notify us immediately of any unauthorized use. Reports are provided for the use of the submitting veterinarian, practice, or organization. We reserve the right to suspend or terminate access that violates these Terms.

8. Research, Product Testing & Custom Projects

Research studies, product testing, water surveillance, laboratory animal, and other custom projects may be governed by a separate written agreement, quote, or statement of work. If there is a conflict between that agreement and these Terms, the separate agreement controls for that project.

9. Products, Pricing & Payment

Descriptions, pricing, and availability of products or services are subject to change without notice. We strive for accuracy but do not warrant that descriptions, pricing, or other content are error-free. We reserve the right to refuse or cancel any order, correct pricing errors, and limit quantities.

We accept payment by major credit card through our secure online invoice payment page or by phone, and by other methods we agree to in writing. You authorize us and our payment processor to charge your selected payment method for the full amount due, including applicable tax and shipping. If a payment is declined, charged back, or reversed, we may suspend the related Services and account privileges.

10. Intellectual Property

The Services and all content, features, and functionality — including text, graphics, logos, images, designs, reports, software, and trademarks such as MiDOG® — are owned by or licensed to MiDOG LLC and are protected by U.S. and international copyright, trademark, and other intellectual-property laws. Except for the limited license granted in these Terms, no rights are transferred to you. You may not use our name, logos, or trademarks without our prior written consent.

11. User Content & Submissions

If you submit testimonials, success stories, case details, comments, photos, or other content ("User Content"), you retain ownership but grant MiDOG LLC a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, modify, display, and distribute that User Content in connection with the Services and our business. You represent that you own or control all rights to your User Content, that you have obtained any permissions needed from your clients or animal owners, and that it does not violate these Terms or any third-party rights.

12. Third-Party Links & Services

The Services may contain links to or integrations with third-party websites, products, or services that we do not control, including our payment processor and distributors. We provide these for convenience only and do not endorse and are not responsible for their content, policies, or practices.

13. Disclaimers of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, MIDOG LLC DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MIDOG LLC OR ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, INCLUDING ANY CLINICAL OR TREATMENT DECISION MADE IN RELIANCE ON A TEST RESULT. OUR TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless MiDOG LLC and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your User Content, or your violation of these Terms or any law or third-party right.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to Section 17, you agree that any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Orange County, California, and you consent to personal jurisdiction and venue there.

17. Arbitration & Class-Action Waiver

Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding individual arbitration administered under the rules of a recognized arbitration provider, rather than in court, except that either party may bring a claim in small-claims court. You and MiDOG LLC agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. You may opt out of this arbitration agreement by notifying us in writing within 30 days of first accepting these Terms.

18. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive (including payment obligations, IP, disclaimers, limitation of liability, indemnification, and dispute resolution) will continue to apply.

19. Miscellaneous

  • Entire Agreement. These Terms, the Privacy Policy, and any separate written agreement described in Section 8 are the entire agreement between you and us regarding the Services.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.
  • No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
  • Assignment. You may not assign these Terms without our consent; we may assign them freely.
  • Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier delays.
  • Headings. Section headings are for convenience only and have no legal effect.

20. Contact Us

MiDOG LLC
14762 Bentley Cir.
Tustin, CA 92780
Phone: (833) 456-4364
Legal & general inquiries: info@midogtest.com
Orders: orders@midogtest.com
Website: www.midogtest.com