CONTACT US   |   TERMS OF SERVICE |  PRIVACY POLICY

MiDOG LLC, 17062 Murphy Ave., Irvine CA 92614

Tel: (833) 456-4364 or (833) iLMiDOG 

Email: info@midogtest.com

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FAQ

Sample Collection Questions

How do I collect a sample for the MiDOG® Service?

Follow the instructions provided in the  MiDOG® All-in-One Microbial Test manual. The manual can also be found here, or watch our MiDOG® sample collection instruction video here. Please don't hesitate to contact us should you have any questions. 

 

How do I get my MiDOG® results?

The results will be sent to the veterinarian via email in PDF format. A sample report is shown on the right.  

 

Where should I send my samples?

We provide you with a prepaid and pre-labelled FedEx envelope to send your samples to us. Our laboratory address is 

MiDOG Laboratory, 17062 Murphy Ave., Irvine CA 92614

Do I need to ship the samples on ice?

No, there is no need to store or ship your samples on ice. 

How long will it take until I get the report?

Our turn around time is two to five business days from when we receive the sample. We will email the report to the veterinarian.

What is the shelf life of the MiDOG® Microbial Test kit?

12 months.

Can I send samples from other species besides canines as well?

Yes, absolutely. The only difference is that we cannot compare your sample to a clinically healthy database. 

I sampled my patient and forgot to send the sample in. Is the sample still OK?

Yes, it is. The DNA preservation reagent we provide you with stabilizes your sample at room temperature for up to one year.

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