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Frequently Asked Questions

Got a question? We're here to answer! If you don't see your question here reach out to us via phone or email.

  • Where can I find my login information?
    Your login information was provided to you via email from our webservices department. If you cannot locate this information or need to reset your password, please send us an email to info@midogtest.com.
  • Where can I find my account number?
    Click the MiDOG tab on the top right-hand corner above your clinic name.
  • How can I add a user to my existing account?
    Click the MiDOG tab on the top right-hand corner above your clinic name. Click “Create new user” on the left side of the screen. Once all the information is completed Click “Create user” to save the information.
  • Do I have to set up a new account if working from multiple clinics?
    Yes, every clinic or hospital has their own account number, login information, and billing information.
  • Where can I update my clinic information, likemail address, shipping address, billing information, etc.?
    Click the MiDOG tab on the top right-hand corner above your clinic name, then click the green tab button “Edit Account Setting” to change or add the information.
  • I forgot the account password, what do I do now?
    Contact the MiDOG team by email or phone at info@midogtest.com or 833-456-4364.
  • How do I place an order?
    Go to the “Supplies” tab on the left top side. Once on the order screen, please select the desired product and “add to cart” to complete your new order.
  • Is there a limit on how many test kits can be ordered?
    You can order up to 5 test kits (a total of 25 test). If you need more supplies, please contact customer service via email info@midogtest.com or over the phone 833-456-4364.
  • What types of collection kits are available?
    Swab, Small-sized Swab, and Urine collection kits.
  • How many test preps are in each kit?
    There are 5 test preps in each kit.
  • Where can I find pricing information?
    Pricing information can be requested via email info@midogtest.com or over the phone 833-456-4364
  • How can I track an order?
    Your order can be tracked by the tracking number provided via email or you can call the MiDOG Customer Service department at 833-456-4364.
  • How do I order more return envelopes?
    You can email info@midogtest.com or call 833-456-4364.
  • Where do I pay my bill?
    You can pay your bill online through the MiDOG portal, or by following the link below, by clicking the link in the email that we sent with your invoice information, over the phone at 833-456-4364, or by mailing a check to MiDOG LLC, 14762 Bentley Cir., Tustin CA 92780. https://www.midogtest.com/pay-your-invoice
  • How can I update my billing information?
    Please log into your account and update your billing information under the “PROFILE” option on the far-right hand side. Otherwise, please send us an email to info@midogtest.com or give us a call at 833-456-4364.
  • Can I sign up for automated payments?
    Yes, you can put your credit card on file for automated payments.
  • How do I collect my patient’s sample?
    Instructions on how to collect samples are included inside of every kit, can be found on our website in writing (https://www.midogtest.com/_files/ugd/864e47_e138a53d7b6848fc8478da6492e2c27e.pdf) or video (https://www.midogtest.com/sample-collection-instruction-video). After you have collected the sample using the MiDOG collection kit, simply send it to our laboratory for testing.
  • What type of samples can MiDOG test?
    MiDOG can test any sample types, except blood.
  • I submitted a sample, but it shows as not received. Where can I get more information?
    You can track it the FEDEX return labels provided with your order. We recommend always noting this information before sending us a sample for faster tracking. If you have not recorded the tracking number used, you can call our customer service department and they can help you locate the tracking number.
  • How do I enter patients’ information?
    Once you have placed an order the system will automatically give you the tube identification numbers sent with the order. When you are ready to collect a sample, log onto your account, and click the “Labs” tab on the top left corner. You can then enter the information corresponding to the tube you will be using. Sample tubes that have not been used are marked as “MISSING TUBE ID”. Once all information has been added make sure to click “save changes”.
  • How do I locate my patient’s report and view my report?
    To view your patient’s report, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.
  • How do I know if a sample was received?
    You will receive an email with the patient information letting you know that we have received your sample. You can also view status by clicking the “LABS” tab. Information is updated every business day.
  • How do I check the status of a sample?
    You can view the status by clicking the “LABS” tab.
  • How do I view older results?
    To view your patient’s past results, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.
  • How do I download my results?
    To download your patient’s past results, click “LABS” on the top left-hand side of the screen.
  • Where can I find my results?
    To view your patient’s report, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.
  • Can I search my reports for a certain patient?
    Yes. To search your patient’s report, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner names to filter the search results.
  • How do I interpret the results?
    You may find an example video here https://www.midogtest.com/midog-report-video. If you have additional questions, please give us a call at 833-456-4364.
  • How do I schedule a consultation?
    You may schedule a consultation using the portal by clicking on the consultation tab. Otherwise, please send us an email or give the customer service department a call at 833-456-4364
  • Can’t find what you are looking for?
    Please contact us at info@midogtest.com or give us a call at 833-456-4364.
  • What is MiDOG?
    MiDOG® is a state-of-the-art testing facility employing the latest, cutting-edge, molecular-based and Next-Generation DNA Sequencing technologies to accurately identify and characterize microbial populations in collected samples. The presence of both bacterial and fungal pathogens as well as antibiotic susceptibility (resistance) are revealed using the proprietary pipeline developed for the MiDOG® service offering. Want to learn more? Watch our summary video here!
  • What is the MiDOG® All-in-One Microbial Test?
    The test is comprised of two parts: 1) A swab collection kit for sampling done by the veterinarian and 2) a Next Generation DNA sequencing service performed at the MiDOG® testing facility on the samples submitted by the veterinarian.
  • What does the MiDOG®All-in-One Microbial test provide to the veterinarian?
    The veterinarian is provided a comprehensive report outlining the results of the test. The report consists of three parts: Bacterial and fungal pathogens detected. Antibiotic resistance profile for each identified bacterial pathogen. Supplemental data: Anything unusual that we find when comparing the sample to our clinically healthy canine database, as well as supplemental data on bacterial and fungal profile ​ All in just one test! A sample report is shown on the right. ​ Watch a video explaining the different components of the report here.
  • What are the benefits of using this test?
    99% of all organisms cannot currently be cultured in the lab and are thus missed upon analysis. Compared to culturing tests, this test tells you much faster about ALL of the organisms that are present on your sample, and how your patient might respond to treatment. This can significantly shorten the time that your patient is suffering from infections or lesions and aid effective antibiotic stewardship.
  • What is Next Generation Sequencing?
    Next Generation Sequencing (NGS) is a molecular based method that can sequence and detect the DNA of ALL microbes that live on your dog’s skin, without having to grow any of these organisms in a laboratory first. NGS is considered the gold standard for the detection and identification of microorganisms. More information about NGS can be found on Illumina’s® webpage >>
  • How do I collect a sample for the MiDOG® Service?
    Follow the instructions provided in the MiDOG® All-in-One Microbial Test manual. The manual can also be found here, or watch our MiDOG® sample collection instruction video here. Please don't hesitate to contact us should you have any questions.
  • How do I get my MiDOG® results?
    The results will be sent to the veterinarian via email in PDF format. A sample report is shown on the right.
  • Where should I send my samples?
    We provide you with a prepaid and pre-labelled FedEx envelope to send your samples to us. Our laboratory address is MiDOG Laboratory, 14762 Bentley Cir., Tustin CA 92780.
  • ​Do I need to ship the samples on ice?
    No, there is no need to store or ship your samples on ice.
  • How long will it take until I get the report?
    Our turn around time is two to five business days from when we receive the sample. We will email the report to the veterinarian.
  • What is the shelf life of the MiDOG® Microbial Test kit?
    12 months.
  • Can I send samples from other species besides canines as well?
    Yes, absolutely. The only difference is that we cannot compare your sample to a clinically healthy database.
  • I sampled my patient and forgot to send the sample in. Is the sample still OK?
    Yes, it is. The DNA preservation reagent we provide you with stabilizes your sample at room temperature for up to one year.
  • Where can I order the MiDOG® Canine Microbial Test?
    To order a sample kit simply go to the 'ORDER' tab on this website or send us an email to orders@midogtest.com. ​ Please note that the MiDOG® Canine Microbial Test is only provided to veterinarians.
  • How many swabs are included in MiDOG® All-in-One Microbial Test Swab Collection Kit?
    Five swabs and five collection tubes are included.
  • Do I have to pay for shipping?
    No, shipping the collection kit to you and sending your samples back to our laboratory is on us for US customers.
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