Frequently Asked Questions

Your login information was provided to you via email from our webservices department. If you cannot locate this information or need to reset your password, please send us an email to info@midogtest.com.

Click the MiDOG tab on the top right-hand corner above your clinic name.

Click the MiDOG tab on the top right-hand corner above your clinic name. Click “Create new user” on the left side of the screen. Once all the information is completed Click “Create user” to save the information.

Yes, every clinic or hospital has their own account number, login information, and billing information.

Click the MiDOG tab on the top right-hand corner above your clinic name, then click the green tab button “Edit Account Setting” to change or add the information.

Contact the MiDOG team by email or phone at info@midogtest.com or 833-456-4364.

Go to the “Supplies” tab on the left top side. Once on the order screen, please select the desired product and “add to cart” to complete your new order.

You can order up to 5 test kits (a total of 25 test). If you need more supplies, please contact customer service via email info@midogtest.com or over the phone 833-456-4364.

Swab, Small-sized Swab, and Urine collection kits.

There are 5 test preps in each kit.

Pricing information can be requested via email info@midogtest.com or over the phone 833-456-4364

Your order can be tracked by the tracking number provided via email or you can call the MiDOG Customer Service department at 833-456-4364.

You can email info@midogtest.com or call 833-456-4364.

You can pay your bill online through the MiDOG portal, or by following the link below, by clicking the link in the email that we sent with your invoice information, over the phone at 833-456-4364, or by mailing a check to MiDOG LLC, 14762 Bentley Cir., Tustin CA 92780. https://www.midogtest.com/pay-your-invoice

Please log into your account and update your billing information under the “PROFILE” option on the far-right hand side. Otherwise, please send us an email to info@midogtest.com or give us a call at 833-456-4364.

Yes, you can put your credit card on file for automated payments.

Instructions on how to collect samples are included inside of every kit, can be found on our website in writing (https://www.midogtest.com/_files/ugd/864e47_e138a53d7b6848fc8478da6492e2c27e.pdf) or video (https://www.midogtest.com/sample-collection-instruction-video). After you have collected the sample using the MiDOG collection kit, simply send it to our laboratory for testing.

MiDOG can test any sample types, except blood.

You can track it the FEDEX return labels provided with your order. We recommend always noting this information before sending us a sample for faster tracking. If you have not recorded the tracking number used, you can call our customer service department and they can help you locate the tracking number.

Once you have placed an order the system will automatically give you the tube identification numbers sent with the order. When you are ready to collect a sample, log onto your account, and click the “Labs” tab on the top left corner. You can then enter the information corresponding to the tube you will be using. Sample tubes that have not been used are marked as “MISSING TUBE ID”. Once all information has been added make sure to click “save changes”.

To view your patient’s report, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.

You will receive an email with the patient information letting you know that we have received your sample. You can also view status by clicking the “LABS” tab. Information is updated every business day.

You can view the status by clicking the “LABS” tab.

To view your patient’s past results, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.

To download your patient’s past results, click “LABS” on the top left-hand side of the screen.

To view your patient’s report, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.

Yes. To search your patient’s report, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner names to filter the search results.

You may find an example video here https://www.midogtest.com/midog-report-video. If you have additional questions, please give us a call at 833-456-4364.

You may schedule a consultation using the portal by clicking on the consultation tab. Otherwise, please send us an email or give the customer service department a call at 833-456-4364

Please contact us at info@midogtest.com or give us a call at 833-456-4364.

MiDOG® is a state-of-the-art testing facility employing the latest, cutting-edge, molecular-based and Next-Generation DNA Sequencing technologies to accurately identify and characterize microbial populations in collected samples. The presence of both bacterial and fungal pathogens as well as antibiotic susceptibility (resistance) are revealed using the proprietary pipeline developed for the MiDOG® service offering. Want to learn more? Watch our summary video here!

The test is comprised of two parts: 1) A swab collection kit for sampling done by the veterinarian and 2) a Next Generation DNA sequencing service performed at the MiDOG® testing facility on the samples submitted by the veterinarian.

The veterinarian is provided a comprehensive report outlining the results of the test. The report consists of three parts: Bacterial and fungal pathogens detected. Antibiotic resistance profile for each identified bacterial pathogen. Supplemental data: Anything unusual that we find when comparing the sample to our clinically healthy canine database, as well as supplemental data on bacterial and fungal profile ​ All in just one test! A sample report is shown on the right. ​ Watch a video explaining the different components of the report here.

99% of all organisms cannot currently be cultured in the lab and are thus missed upon analysis. Compared to culturing tests, this test tells you much faster about ALL of the organisms that are present on your sample, and how your patient might respond to treatment. This can significantly shorten the time that your patient is suffering from infections or lesions and aid effective antibiotic stewardship.

Next Generation Sequencing (NGS) is a molecular based method that can sequence and detect the DNA of ALL microbes that live on your dog’s skin, without having to grow any of these organisms in a laboratory first. NGS is considered the gold standard for the detection and identification of microorganisms. More information about NGS can be found on Illumina’s® webpage >>

Follow the instructions provided in the MiDOG® All-in-One Microbial Test manual. The manual can also be found here, or watch our MiDOG® sample collection instruction video here. Please don't hesitate to contact us should you have any questions.

The results will be sent to the veterinarian via email in PDF format. A sample report is shown on the right.

We provide you with a prepaid and pre-labelled FedEx envelope to send your samples to us. Our laboratory address is MiDOG Laboratory, 14762 Bentley Cir., Tustin CA 92780.

No, there is no need to store or ship your samples on ice.

Our turn around time is two to five business days from when we receive the sample. We will email the report to the veterinarian.

12 months.

Yes, absolutely. The only difference is that we cannot compare your sample to a clinically healthy database.

Yes, it is. The DNA preservation reagent we provide you with stabilizes your sample at room temperature for up to one year.

To order a sample kit simply go to the 'ORDER' tab on this website or send us an email to orders@midogtest.com. ​ Please note that the MiDOG® Canine Microbial Test is only provided to veterinarians.

Five swabs and five collection tubes are included.

No, shipping the collection kit to you and sending your samples back to our laboratory is on us for US customers.