Can I send samples from other species besides canines as well?

Yes, absolutely. The only difference is that we cannot compare your sample to a clinically healthy database. 

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I sampled my patient and forgot to send the sample in. Is the sample still OK?

Yes, it is. The DNA preservation reagent we provide you with stabilizes your sample at room temperature for up to one year.

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How do I place an order?

Go to the “Supplies” tab on the left top side. Once on the order screen, please select the desired product and “add to cart” to complete your new order.

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Is there a limit on how many test kits can be ordered?

You can order up to 5 test kits (a total of 25 test). If you need more supplies, please contact customer service via email info@midogtest.com or over the phone 833-456-4364.

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What types of collection kits are available?

Swab, Small-sized Swab, and Urine collection kits.

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How many test preps are in each kit?

There are 5 test preps in each kit.

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Where can I find pricing information?

Pricing information can be requested via email info@midogtest.com or over the phone 833-456-4364

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How can I track an order?

Your order can be tracked by the tracking number provided via email or you can call the MiDOG Customer Service department at 833-456-4364.

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How do I order more return envelopes?

You can email info@midogtest.com or call 833-456-4364.

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Where do I pay my bill?

You can pay your bill online through the MiDOG portal, or by following the link below, by clicking the link in the email that we sent with your invoice information, over the phone at 833-456-4364, or by mailing a check to MiDOG LLC, 14762 Bentley Cir., Tustin CA 92780.
https://www.midogtest.com/pay-your-invoice

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How can I update my billing information?

Please log into your account and update your billing information under the “PROFILE” option on the far-right hand side. Otherwise, please send us an email to info@midogtest.com or give us a call at 833-456-4364.

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Can I sign up for automated payments?

Yes, you can put your credit card on file for automated payments.

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How do I collect my patient’s sample?

Instructions on how to collect samples are included inside of every kit, can be found on our website in writing (https://www.midogtest.com/_files/ugd/864e47_e138a53d7b6848fc8478da6492e2c27e.pdf) or video (https://www.midogtest.com/sample-collection-instruction-video). After you have collected the sample using the MiDOG collection kit, simply send it to our laboratory for testing.

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What type of samples can MiDOG test?

MiDOG can test any sample types, except blood.

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I submitted a sample, but it shows as not received. Where can I get more information?

You can track it the FEDEX return labels provided with your order. We recommend always noting this information before sending us a sample for faster tracking. If you have not recorded the tracking number used, you can call our customer service department and they can help you locate the tracking number.

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How do I enter patients’ information?

Once you have placed an order the system will automatically give you the tube identification numbers sent with the order. When you are ready to collect a sample, log onto your account, and click the “Labs” tab on the top left corner. You can then enter the information corresponding to the tube you will be using. Sample tubes that have not been used are marked as “MISSING TUBE ID”. Once all information has been added make sure to click “save changes”.

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How do I locate my patient’s report and view my report?

To view your patient’s report, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.

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How do I know if a sample was received?

You will receive an email with the patient information letting you know that we have received your sample. You can also view status by clicking the “LABS” tab. Information is updated every business day.

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How do I check the status of a sample?

You can view the status by clicking the “LABS” tab.

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How do I view older results?

To view your patient’s past results, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.

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How do I download my results?

To download your patient’s past results, click “LABS” on the top left-hand side of the screen.

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Where can I find my results?

To view your patient’s report, click “LABS” on the top left-hand side of the screen. Enter either the “Tube Number, “Patient Name”, or owner name to filter the search results.

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Can I search my reports for a certain patient?

Yes. To search your patient’s report, click “LABS” on the top left-hand side of the screen.

Enter either the “Tube Number, “Patient Name”, or owner names to filter the search results.

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How do I interpret the results?

You may find an example video here https://www.midogtest.com/midog-report-video. If you have additional questions, please give us a call at 833-456-4364.

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How do I schedule a consultation?

You may schedule a consultation using the portal by clicking on the consultation tab. Otherwise, please send us an email or give the customer service department a call at 833-456-4364

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Can’t find what you are looking for?

Please contact us at info@midogtest.com or give us a call at 833-456-4364.​